Last updated: February 2026
Privacy policy
Privacy Policy
Effective Date: 18/02/2026
Last Updated: 18/02/2026
Belle Vue Estates ("we", "us", "our") is committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website and estate agency services (sales and lettings).
1. Who We Are
Belle Vue Estates
Company Numbers: 5088486 and 10110413
500–502 Durham Road
Low Fell
Gateshead
NE9 6HU
Telephone: 0191 4913940
Email: enquiries@bellevueestates.co.uk
We are the Data Controller for the purposes of data protection law.
2. The Personal Data We Collect
We may collect and process the following categories of personal data:
A. Buyers, Sellers, Landlords & Tenants
Full name
Date of birth
Contact details (email, phone, address)
Property requirements or ownership details
Financial information (e.g. proof of funds, income details for referencing)
Identification documents (passport, driving licence, proof of address)
Tenancy history and references
B. Website Users
IP address
Browser type and device information
Website usage data
Cookie data
C. Marketing Subscribers
Name
Email address
Property preferences
3. How We Collect Your Data
We collect data:
Directly from you (via forms, phone calls, emails, property viewings)
Through our website
Through property portals such as Rightmove and Zoopla
Through CRM systems used to manage client relationships
From third parties such as referencing agencies, solicitors, or mortgage brokers (with your consent)
4. Lawful Bases for Processing
Under UK GDPR, we rely on the following lawful bases:
Contract – To perform our services in selling or letting property
Legal Obligation – To comply with anti-money laundering and right-to-rent legislation
Legitimate Interests – To operate and improve our business
Consent – For email marketing communications
5. How We Use Your Data
We use your information to:
Market and sell properties
Arrange and conduct viewings
Negotiate and progress sales
Conduct tenant referencing and credit checks
Carry out Anti-Money Laundering (AML) checks
Prepare tenancy agreements and contracts
Register deposits
Send property alerts and marketing communications (where consent has been provided)
Improve our website and services
6. Anti-Money Laundering & Identity Checks
As required by UK law, we are obligated to verify the identity of sellers and landlords and, in some cases, buyers. We may use electronic verification providers to carry out these checks.
Failure to provide identification may prevent us from acting on your behalf.
7. Sharing Your Personal Data
We may share your data with:
Buyers, sellers, landlords, and tenants (where necessary)
Solicitors and conveyancers
Mortgage brokers and financial advisors (with consent)
Referencing agencies
Deposit protection schemes (e.g. Tenancy Deposit Scheme, Deposit Protection Service)
CRM software providers
Email marketing platforms
Property portals such as Rightmove and Zoopla
HM Revenue & Customs or other regulatory authorities where legally required
We do not sell your personal data.
8. International Transfers
Some of our CRM or email marketing providers may store data outside the UK. Where this occurs, we ensure appropriate safeguards are in place (such as UK-approved Standard Contractual Clauses).
9. Data Retention
We retain personal data for as long as necessary to:
Fulfil contractual obligations
Comply with legal requirements (typically up to 6 years after the end of a business relationship)
Resolve disputes
After this period, data is securely deleted or anonymised.
10. Cookies & Website Tracking
Our website uses cookies to:
Enable website functionality
Analyse website traffic
Improve user experience
Deliver targeted marketing (where consent has been given)
You can manage cookie preferences via our cookie banner or your browser settings.
11. Your Rights Under UK GDPR
You have the right to:
Access your personal data
Request correction of inaccurate data
Request erasure ("right to be forgotten")
Restrict processing
Object to processing
Request data portability
Withdraw marketing consent at any time